+(569) 9498 1280 info@knowchiletour.com

Terms and Conditions

Terms and Conditions

TERMS, POLICIES AND CONDITIONS OF SALE “KNOW CHILE TOUR”

Basic conditions
Reservations and purchases are managed by Know Chile Tour in conjunction with its service providers (land tour operators, hotels, transportation and other services.) Rates and conditions may change without notice and are the sole responsibility of the provider of services .
Fees and Taxes
Rates are expressed in US dollars and include taxes. non-resident tourists in Chile do not pay taxes  in Lodging if paid in US dollars. Chile residents pay 19% VAT (tax).
Payment methods
1. Credit Card
Secured form:Once confirmed the tourist service by our staff, we will send a link to a secure online payment page, which must be filled with data credit card. Must include name on the credit card, Card number, card type, expiration date, and paying bank code verifier.
2. Deposit current account:
Once confirmed the tourist service by our staff, you must make the total deposit services in the bank account we will inform.
vouchers
Upon receipt of full payment of tourist services, we send an electronic voucher via e-mail, which must be printed and presented to each of the services (hotels, guides, transportation, etc.).

TERMS OF RESERVATION AND SALE FOR TOURIST SERVICES IN KNOW CHILE TOUR.

Once the customer receives confirmation of the services requested by a member of our company, our company will need a booking deposit or full payment of services in order to ensure the availability of the requested service. Full payment or balance must be received at least 30 days prior to the date of arrival of the passenger. In the case that the service is not paid within this time there will be no security to keep the reservation, and it will be canceled.
Important: There are some hotels that can be paid directly by the customer’s credit card before arrival.
Flights:
No refund.
Changes subject to availability by the Airline
Tour / Programs Flight:
No refund.
Changes subject to availability by the Airline

CHARGES FOR CANCELLATION OF TOURIST SERVICES

The following are cancellation charges per passenger before arrival.

 

Days Charges
More of 30 days US $ 50
Between 15 and 30 days 10% of the total value
Between 07 and 15 days 15% of the total value
Less than 7 days No refund
For purchases with presale, no refund applies
*** Important: There are specific and fees for hotels, cruises, packages and policies. There will be no refund for unused services sections.
Note: There are special cancellation policies in the case of some hotels. No refund for unused travel services.

USE OF CREDIT CARD.

All information provided by the client is strictly confidential and will only be used by Know Chile Tour, in order to process bookings and payments services.

COMPLAINTS AND RETURNS

Except for verifiable extenuating circumstances, no refunds will be made for any missed tour services. Please review our limit of liability shown on this page. For verifiable claims to be considered, must be received in writing within 30 days after the end of the tour and must be accompanied by documentation and / or declaration of the company that operates the Tour verifying the claim. No adjustment is made for non-use food service and visits to places of interest. Know Chile Tour will not accept liability for any claim that is not received within 30 days after the end of their tour.

RESPONSIBILITY TO KNOW CHILE TOUR

Know Chile Tour located in Santiago de Chile, Phone: +569 9498 1280, is a company intermediary goods and / or services offered to customers. Their work is to offer tourist services that provide accommodations (hotels) and tour operators.

This company does not have, or assume control of these suppliers so it is not responsible and is not liable for any death, delay, loss, damage, injury, accident, terrorist acts or linked to checks by terrorist acts, natural disasters, or some the customer irregularity or belongings may suffer as a result of any event or through the negligence of an individual or company to which services are trusted. This company reserves the right to accept or reject any entity or any of its services or products offered or to cancel or change any of these services if there is any cause that goes against this company. Approval and acceptance of the services offered by Know Chile Tour will be linked to the acceptance of the conditions described above.

Know Chile Tour reserves the right to adjust the prices in dollars without notice, to reflect fluctuations in the currency markets. Know Chile Tour also reserves the right to withdraw a tour or part of it, make changes in the itinerary when it seems necessary or appropriate, refuse to accept or retain as a member of the tour to anyone at any time, and to the members of the tour for any expense or loss caused by delays or events beyond its control. Confirmation or payment of the tour cost constitutes acceptance of the Terms and Conditions mentioned here and in the specific documentation prior to tour the passenger, including Confirmation Form Reserve